Privacy Policy
Banzpay recognises the importance of protecting your privacy. This Privacy Policy tells you what personal information we collect, what we do with it and your rights to request access to and correction of personal information we hold about you.
In this Privacy Policy, Banzpay, our, us and we means Banzpay Technology Limited (trading as Banzpay) and you means any user of our Website.
Please read this Privacy Policy carefully. It applies to any personal information that you provide to Banzpay or authorise us to collect. By providing Banzpay with personal information, or using our Website available at www.banzpay.nz or other services, you authorise us to collect, use and disclose your personal information in accordance with this Privacy Policy.
What personal information do we collect?
The personal information we collect will depend on your interaction with us. As part of our operations we may collect the following types of personal information about you:
- customer information (e.g., contact details about your representatives, and personal information that we collect from you and your representatives to comply with our customer due diligence obligations under the Anti-Money Laundering and Counter Financing of Terrorism Act 2009)
- customer support and service details (e.g., to manage our relationship with you, provide you with our services, respond to queries or complaints)
- technical information (e.g., information that we automatically collect when you access or use our Website, such as IP address, browser type or cookie information)
- any other personal information that you provide to us or authorise us to collect.
Providing your personal information will always be optional for you, however, we may not be able to respond to your request or some services may not be available to you if you choose not to provide it.
We may also collect and hold personal information on behalf of financial institutions and other customers as part of the services that we provide to them. We hold that personal information as an agent for the relevant customer. The personal information that we collect and hold in that capacity, is subject to the relevant customer’s Privacy Policy and it is not governed by this Privacy Policy.
Aggregated information
We may also collect aggregated data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to
the personal information that you may have provided. The aggregated data (where identifiable characteristics are removed, so that you will remain anonymous) may be used by us or shared with third parties such as advertisers or business partners.
How do we collect your personal information?
Generally, we collect personal information directly from you. We may also collect your personal information from a third party if you have authorised them to provide, or authorised us to collect, that information. For example, we may also collect personal information about you and your use of our Website through the use of automatic data collection tools. These tools collect certain standard information about your access and computer, such as your browser type, operating system and language, access times and your Internet Protocol (IP) address.
Personal information about other people
If you provide us with, or authorise us to collect, personal information about another person, you confirm that they have authorised you to provide us, or authorise us to collect, their personal information in accordance with this Privacy Policy and that you have informed them of their rights to access and request correction of their personal information, as set out below.
What do we do with your personal information?
We collect your personal information in order to provide the best possible service to you while you are visiting our Website or otherwise to facilitate or manage our relationship with you.
To this end we may use your personal information for the following purposes:
- To verify your identity, including if you need help with a forgotten password or you are having login problems with one of our site services.
- To help provide any other services that you have requested.
- To offer the most relevant information suitable to you.
- For any promotional, direct marketing or market research that we might undertake (including by email and other electronic means) unless you have opted out of such marketing.
- To comply with our legal obligations and policies.
- To ensure the security of our networks and systems, protect against, identify and prevent fraud and other claims.
- To analyse your use of our website, personalise and improve your experience on our website using cookies and similar technologies (see further detail on cookies below).
- To facilitate our internal business operations (including for training and for developing, maintaining and testing our IT systems and infrastructure).
- For any other purposes that you have authorised or that is otherwise permitted by law.
Who do we share your personal information with?
We may share your personal information for the purposes set out in this policy with the following parties:
- Our third party suppliers (such as our third party hosting providers). Our agreements with service providers require them to protect your personal information from any use or disclosure that we have not authorised.
- Our related companies and organisations who assist us with the operation of our business.
- Authorities, regulators and professional advisers (including lawyers, bankers, auditors and insurers).
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.
- Any other party that you have authorised or that is otherwise permitted by law.
Transferring your personal information outside New Zealand
Occasionally we may need to send your personal information overseas (e.g., to our third party hosting providers). We will ensure that any such transfer of personal information will only be undertaken in compliance with applicable privacy laws.
What about cookies?
A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie may provide details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Internet Explorer, Safari or Google Chrome) and what domain you are accessing our sites from. With this information we can do the following:
- Track traffic patterns to our site.
- Ensure that the most relevant content is being shown.
- Allow you to enter certain site member services without having to log in each time you visit (if applicable).
To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. You will still be able to visit our Website, however in a few cases blocking cookies may reduce the functionality of our Website. For further information visit www.aboutcookies.org.
What about links to third party websites (e.g, our advertisers and business partners)?
From time to time, our Website may contain links to and from other websites. If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies. You should check their privacy policies before providing personal information to them or any other third party.
Can we change this Privacy Policy?
As our business is developing constantly, we reserve the right to change this Privacy Policy at any time by publishing an updated version on our Website. The updated version of our Privacy Policy will take effect immediately upon publication (or, if applicable, on the date specified in the updated Privacy Policy) and will apply to all personal information that we hold about you. If the changes are likely to be material to information that we hold about you, we may also take additional steps to bring the changes to your attention, as required by law, including by notifying you directly.
Your right to access your information
The Privacy Act 2020 gives you the right to access and request correction of your personal information. To find out more about how to do this, please contact Banzpay using the Contact Us page.
Further information
If you have any questions or requests relating to this Privacy Policy or personal information that we may hold about you, please contact Banzpay using the Contact Us page.
If you would like further details of the New Zealand Privacy Act 2020 and how it protects personal information in New Zealand, please refer to the Office of the Privacy Commissioner (www.privacy.org.nz).